Violence and Aggression

The practice considers aggressive behaviour to be any personal, abusive or aggressive comments, cursing and/or swearing either by telephone or face to face and physical contact or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages the property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the Police as an assault.