Patients' Rights and Responsibilities
Our Responsibilities To You
YOUR RECORDS ARE SAFE WITH US. The doctors and staff at Elm Hayes
have a legal duty to maintain the highest level of confidentiality
about patient information.
We ask for information about yourself so that you can receive the
best possible care and treatment. We keep this information, together
with details of your care, to ensure that your doctor or nurse has
accurate and up to date information it also may be needed if we see
you again.
We will preserve your right to confidentiality at all times. Any
enquiries we received about you by another person (with a genuine
reason) will only be given if we have your written permission,
whenever we can we shall remove details that identify you as an
individual this applies to other professionals (solicitors,
insurance companies) and members of your family. If you would like
to know more on how your information is used in the NHS please ask
the receptionist for a copy of “Your Health Record Protecting Your
Information” leaflet.
You will be treated as an individual and given courtesy and respect
at all times. You have the right to see your health records, which
will be kept confidential, subject to any limitations in the law.
Your Responsibility To Us
We ask that you treat doctors, nurses and all practice staff with
the same courtesy and respect. This courtesy is also requested for
their families.
If you wish to see your medical records please make a request in
writing to the Practice Manager, Sharon Taylor. If your doctor
decides that seeing your records might put your health at risk, you
may only be shown part of or your records your request may be
declined. You may be charged a fee for the administration and time
involved.
Please let us know if you change your name or address and telephone
numbers, especially if ex-director so we can contact you if
necessary.
